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6

values




The people of this company are committed to basic values that inspire our behavior as individuals and as an institution:

  • Accountability: We accept full responsibility for our decisions, our actions, and their consequences.
  • Excellence: We do our best at all times and continually search for ways to improve. An essential aspect of our culture includes embracing positive transformation; the status quo and mediocrity are not tolerated.
  • Integrity and trust in relationships: We are dedicated to the highest levels of personal and institutional integrity. We make honest commitments that work to consistently honor. We do not compromise ethics. We strive to deliver on our promises, and we have the courage to acknowledge mistakes and do whatever it takes to rectify them. We build trust by cultivating relationships and working in productive collaboration with governmental healthcare agencies, healthcare institutions, hospitals, healthcare consumers, and physicians, nurses, and other healthcare professionals.
  • Care & Compassion: We try to “walk in the shoes” of the people whom we serve and the people with whom we work across the healthcare community. Part of our job is to listen empathically and respond appropriately and quickly with service and advocacy for each individual and for society as a whole. We enjoy our role of serving people and society in an area as vital as health.
  • Performance: We are committed to delivering and demonstrating excellence in everything that we do. We are accountable and responsible for consistently delivering high-quality results that make a difference in the lives of the people whom we touch. We continue to challenge ourselves to strive for even better outcomes in all key performance areas.
  • Diversity: A culture of diversity embraces acceptance and respect. Our multicultural, multidisciplinary team understands that each individual is unique and recognizes individual differences in ethnicity, gender, sexual orientation, socioeconomic status, age, physical ability, religious belief, political belief, and all other ideologies. We encourage and celebrate the variety of thought and perspective that ensure our diversity.


How We Work With Members and Patients


Designing culturally sensitive personalized interventions is essential to sustain patients’ involvement in their treatment and encourage them to take an active role in their health and healthcare.

We consider patient activation and empowerment to be a cyclical process defined by patients’ accumulation of knowledge, confidence, and self-determination of their health and healthcare.

Engaging patients to actively participate in their care has become a priority for policymakers, with the ultimate goal of improving healthcare delivery system quality and efficacy.

We propose a patient-centered, multilevel activation and empowerment framework involving the individual, healthcare provider, community, and healthcare delivery system, to inform the development of culturally informed Personalized Patient Activation and Empowerment (P-PAE) interventions to improve the health of the population while reducing racial and ethnic disparities.



6

dimensions




Our vision is to be a model 21st-century healthcare system by continually learning and providing extraordinary care in all dimensions.

  • Accountability: We accept full responsibility for our decisions, our actions, and their consequences.
  • Clinical Excellence: Thanks to our network of selected healthcare providers, we are able to deliver the best clinical care in a consistent, integrated way that is constantly improving by way of innovation and evidence-based practice.
  • Service Excellence: We provide compassionate healing experiences that reflect the caring, noble nature of our work in every encounter with patients, members, and physicians in the EuroHealthPartners system.
  • Healthcare Providers and Physician Engagement: We honor the essential roles of healthcare providers and physicians in our network and are dedicated to creating systems and processes that help them to best serve Althalia members and patients.
  • Operational Effectiveness: We strive to be wise, careful stewards of our resources in order to enable good and, as often as possible, best-in-class care. We will maintain the financial capacity that we need to meet our high standards of quality while providing the lowest sustainable cost to Althalia members.
  • Discussion and Information Sharing: We will keep you informed about every step in your healthcare process, and you will know the expected benefits and foreseeable risks of any surgery or treatment plan.
  • Employee and Partner Engagement: We value our employees and partners—your physician, healthcare providers and their physicians, nurses, administrative staff—as our most important resources, and we continually strive to create a workplace that attracts and rewards only the most caring and talented individuals.


Empowering Members and Their Caregivers




Altha-Seminars: Althalia’s Web Seminars

Althalia is pleased to provide online health and medical seminars throughout the year featuring experts who present the latest information on a variety of health topics. Altha-Seminars are live and consist of 30-minute presentations followed by 30-minute interactive question-and-answer sessions with the physician. Enjoy the presentations anywhere in the world from the comfort of your own home and at reasonable costs. Internet connection is required.




Specific Roles of Althalia Health Coaches

Health coaching encompasses five principal roles: providing self-management support, bridging the gap between clinicians and patients, helping patients to navigate the healthcare system, offering emotional support, and serving as figures of continuity.




Bridging the gap between clinicians and patients

Throughout the care process, the possibility of detachment between clinicians and patients is significant. For example, in the two-part task of prescribing medications—writing prescriptions and ensuring that patients obtain, understand, and take medications as prescribed—physicians perform the first part, but lack the time and reach to perform the critical second part. Althalia health coaches can bridge those gaps by following up with patients, asking about their needs and challenges, and address their health literacy, cultural issues, and socioeconomic barriers.




Helping patients and their caregivers to navigate the healthcare system

Many patients, particularly the elderly, disabled, and marginalized, need a navigator to help them to locate, navigate, and engage in services. Coaches help to coordinate care and speak up for patients when their voices are not heard.


Serving as figures of continuity

Coaches connect with patients and their relatives not only at office visits, but also between visits in order to foster familiarity and continuity, which is particularly helpful in long-term treatments and recovery plans involving multiple specialists, multiple providers, and various hospitals that interact with patients.



Well-Being and Health Programs

Primary care clinicians and physicians, struggling to address several points on a patient’s agenda during a 15-minute visit, cannot possibly meet all of the needs of patients with serious or chronic conditions. Consequently, many patients leave primary care visits not understanding what their doctors have told them. Although shared decision making is associated with improved outcomes, few patients participate in that process. Meanwhile, average adherence to prescribed medications stands at roughly 50%, while adherence to prescribed lifestyle changes hover at less than 10% : http://www.aafp.org/fpm/2010/0900/p24.html
Health coaching can be defined as helping patients to gain the knowledge, skills, tools, and confidence to become active participants in their care so that they can achieve their self-identified health goals. Althalia physicians play this important role for Althalia members.
No matter who adopts the coaching role, coaching presumes a collaborative paradigm (i.e., asking patients what changes they are willing to make), not a directive one (i.e., telling patients what to do).




Providing self-management support

Self-management support is essential for patients to extend their healthcare outside the walls of clinics and into their actual lives. Coaches train patients in seven activities that support self-management: providing information, teaching disease-specific skills, promoting healthy behaviors, imparting problem-solving skills, assisting with the emotional impact of chronic illness, providing regular follow-ups, and encouraging patients’ active engagement in their care. When patients have disease-specific knowledge and skills, they can achieve better health outcomes.




Offering emotional support

Coping with illness is emotionally challenging, and though well-intentioned, rushed clinicians can fail to address patients’ emotional needs. As trust and familiarity grow, coaches can offer emotional support and help patients to cope with their illnesses.



Leadership


Massimo Di Cicilia
Strategy and Operations (Italian, French, English)


Massimo is a founding partner and CEO of Althalia who believes that healthcare is not a purely an economic issue, but a shared mission among partners, all of whom are fundamental to the best patient care. He has 12 years of experience in strategy and management consulting for financial institutions, particularly in life insurance (i.e., healthcare and saving) and wealth management. He has served as the marketing director at Henner Group, a leading international healthcare broker; as a founding partner of Tiare Group, a multifamily office; as the managing director of Methodis Sa, a consulting firm specializing in insurance; as the founder of Pack Solutions in BPO for the life insurance sector; as a director of the Altran Group (France and Italy) and Gemini Consulting (strategy, banking, and insurance); and as an analyst at Paribas (M&A). He currently advises the chairperson of the Chamber of Independent Wealth Advisors at BIPAR, an intermediary lobbying association at the European Commission, regarding financial guidelines. He graduated with a degree in economics from Bocconi University in Milan, Italy.


Anne Lepetit, MD
Medical Global Strategy and Ethics (French, English)


Anne is a founder of Althaliaa and the medical director of Henner Group. She is responsible for global medical strategy, ethics, and stakeholders interactions. Before joining Althalia, she served as the worldwide medical director of International Health Solutions, in the health division of the Europ Assistance Group, which markets, delivers, and manages products related to health insurance and assistance for employees of international companies, as well as international products in the health sector, onsite medical services, and the organization of treatment abroad. A graduate of the Xavier Bichat School of Medicine in France and an emergency room physician since 1998, she worked for three years in the emergency unit of Poissy Hospital before moving to Europ Assistance France as part of the team of monitoring doctors.



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